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Your top questions answered
On the day of delivery we can contact you one hour prior, on a designated contact number before we arrive. On arrival, the delivery crew will unpack and place your furniture in the location of your choice. Where appropriate your furniture will be assembled (excluding flat pack furniture and garden furniture) and all packaging will be removed and taken away for recycling.
Once we have confirmation that your order is due to arrive at one of our Distribution Centres, our
Delivery Support Team will call you to take any outstanding balance on your order and arrange
delivery. For orders requiring installation, our Delivery Support Team will call you to take any
outstanding balance on your order and arrange installation.
Our Distribution Centres are unable to store customer orders, so you will need to take receipt of
your order within 7-10 days
Yes absolutely. Many of our customers regularly use our website to send gifts to friends, and family and also use us for corporate gifts. Simply add the delivery address and then select the option to add a different billing address within the checkout. However, if any furniture items (that require two-man delivery) are being sent to an alternative address, we will need to speak to the homeowner in advance of the delivery to allow them to select an available delivery date.
In general, you should expect to receive all furniture items in one order at the same time. This allows us to keep your delivery charge at £99 as we do not increase your delivery charges when you order multiple furniture items.
Absolutely not! If you order furniture (that requires a premium, two-person delivery at £99) and homeware products within the same order you will only be charged for the furniture delivery only. Your homeware products will be delivered to you for FREE!
No, any homeware items will be dispatched immediately and will arrive in 2-4 working days. You will be contacted in advance of your furniture delivery by a member of our delivery team so that you can select the next available delivery date.
If you would like to change your delivery address, please contact on via our contact us form.
Unfortunately, we don’t deliver overseas at the moment.
We work closely with our suppliers and partners on our delivery lead times and they are accurate
to when you placed your order. Whilst every effort is made to deliver to these estimated
timescales, occasionally matters out with our control can impact them. However, our Customer
Support Team will always keep you fully up-to-date on the progress of your order.
Our Customer Support Team will routinely provide updates on your order via e-mail as it progresses.
If you would like to speak to our Customer Support Team at anytime, you can contact them by calling
the store and selecting Option 1 or emailing them using the email address on the front of your
sales order.
Unfortunately, we don't offer Click and Collect at the moment. However, it is something we're working on.
No, we don't. Our garden furniture is delivered boxed and require customer self-assembly. Easy-to-follow instructions are included in the package.
Delivery Costs
The estimated delivery lead time is displayed next to each product.
*Please note that garden furniture is delivered boxed and not assembled by our team.
Delivery type |
Item type |
Cost |
|
Premium delivery |
Furniture and |
£99 per order* |
|
Standard delivery |
Medium-sized items |
£49 per order |
|
Courier delivery |
Homestore and |
£6.95 per order |
Further Delivery Information
Premium Delivery
Our Premium delivery service is required for all medium and large furniture products. With 50 years' experience in furniture delivery, we are confident that we, have the skill to ensure that your delivery will be carried out as efficiently as possible with the least disruption to you and your household.
Wherever possible, our delivery crew will not only deliver but unwrap and place your furniture in the location specified by you. Furthermore, with the exception of flat-pack furniture, garden furniture, or when specified, we will assemble all furniture and packaging will be recycled.
The estimated delivery lead time is displayed next to each furniture product. However, you will be contacted in advance of your delivery by a member of our delivery team so that you can select the next available date that is most convenient for you. Premium deliveries will not be attempted until a date is agreed with you.
For an additional charge we are happy to arrange delivery if your address is more than 30 miles from any of our Sterling Home stores or is located outside the Scotland mainland. Due to the wide range of delivery complexities to certain areas of the mainland and islands, we are not able to provide a standard charge for this. Please complete your order as normal and our initial standard delivery charge will be applied regardless of your location. Our delivery team will then be in contact with you to explain any required extra delivery charges as soon as possible. Upon acceptance from you, we will process any extra charges which will complete your order in full. However, if you are not happy with the additional charge then you will be able to cancel your entire order at this point and receive a full refund. Please also note that delivery to a UK island location or to any of the postcodes below may increase the lead time for your delivery.
Any of the postcodes below will incur an additional delivery cost and the delivery will most likely be undertaken by one of our delivery partners. While our delivery partners will provide a quality delivery service, they will not be able to provide the same level of service provided by the Sterling Home delivery teams. Non-standard delivery will be to room of choice, without assembly. All options will be explained to you by our delivery team. If you have any questions about your future delivery by a Sterling delivery partner please contact us for more details.
Non-standard delivery postcodes:
KW1,KW15, KW16, KW17, DG1, DG2, DG3, DG4, DG5, DG6 DG7, DG8, DG9, DG10, DG11, DG12, DG13, DG14, DG15, DG16, IV1, IV2, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV52, IV53, IV54, IV55, IV56, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA34,PA38, PA39, PA40, PA19, PA20, PH21, PH22, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA65, PA66, PA67, PA68, PA70, PA71, PA72, PA73, PA73, PA74, PA75,PA76, PA77, PA78, PA80 ZE1, ZE2, ZE3, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, all England, Wales & Northern Ireland postcodes.
Standard Delivery
Our standard delivery service is for our medium-sized furniture & Garden products. Please note that this delivery option is delivered boxed and not assembled by our team.
The estimated delivery lead time is displayed next to each furniture product. However, you will be contacted in advance of your delivery by a member of our delivery team so that you can select the next available date that is most convenient for you.
Courier delivery
Our courier delivery service is applied to homestore and smaller items and will be delivered by one of our courier partners, within 2-4 working days. To ensure the safe and quick delivery of your order a signature will be required upon delivery. Our courier deliveries take place Monday to Friday 9am to 6pm.
We have some upgrade options available and we would be delighted to discuss these with you. Please contact us for further information.
We take the utmost care to ensure that each individual item is packed safely and securely. Furthermore, we’re serious about the environment and so wherever possible our distribution team use recycled packaging materials to ensure that your delivery and the environment are both kept safe.